Many businesses are infusing speech analytics, machine learning, and natural language processing into patron care fabrics to extract the cost of client conversations. Collectively, those middle resources incorporate the foundation of Conversational Service Automation, a set of solutions designed to make personnel happier and more efficient, enhance the ROI of advertising programs and product improvement, and improve consumer satisfaction and loyalty.
In August, Opus Research is hosting a loose, interactive discussion board (SF Airport Marriott Waterfront, August 21) to help groups recognize how speech analytics and Conversational AI can deliver operational cost financial savings and efficiencies clients enjoy and, ultimately, sales enhancement. Highlighted on occasion can be a presentation of key findings from an international survey of 400 touch center and client experience selection-makers monitoring real-world experience and shopping for criteria for evaluating and deploying Speech Analytics structures and services.
Executives with Uniphore, a global conversational AI company, will join Opus Research, companions, and clients for a deep dive into the numbers and destiny traits represented using speech analytics and conversational AI. This event brings top executives and decision-makers from major companies together in an exceptional academic and interactive half-day occasion.
Opus Research’s Forum is loose and meant for qualified attendees, including customers and people interested in deploying speech analytics and conversational service automation technology within commercial enterprise groups.
Ask any ‘Pretty Woman’ fan, and they will gleefully recount that unforgettable scene when Julia Roberts hits Rodeo Drive for a shopping spree. Remember the revenge-bliss scene inside the Nineties romantic myth?
So Vivian visits an elaborate boutique to buy herself a pleasing dress where the snooty salespeople spurn her. Later, she buys a slew of obscenely steeply-priced clothing, after which she returns to the nines and wears handfuls of purchasing luggage to the one boutique that had kept away from her.
“You paintings on commission, proper?” she asks a la-di-da saleswoman.
- “Uh, yes.”
- “Big mistake. Big. HUGE!”
“I must buy groceries now,” she says, turning on her heels to leave (as we supply a collective contented sigh on the appalled look at the shop clerk’s face. She had it coming!). Moral of the tale? It would not count how deep your consumer’s pockets are; it only topics how well you treat them. Imagine how extraordinary the film could be if it were made now. What are the problems of Vivia, her anger and hurt, her tweets going viral with tons of people chipping in their frustration, the movement gaining momentum, and turning in the spotlight into a digital suicide? Nothing is more essential in a service business than having human beings in your crew who’ll do extra to represent your present-day subculture. You ought to have folks that push the way of life you have ahead, no longer the alternative way round.
