In its modern-day pass to ensure proper customer support and stringent compliance with the brand new regulatory framework, India’s Telecom Regulatory Authority (Trai) has delivered five Multi-System Operators (MSOs) from West Bengal below the crosshair. Trai has been currently sending out notices to the DTH operators, cable TV offerings vendors, and now MSOs for non-compliance with the TV and broadcasting industry’s brand new regulations. The regulator has been issuing notices to those agencies after receiving the subscribers’ lawsuits about no right carrier. In many locations, subscribers had been facing issues with their TV connection like missing channels, disruption in connection, and more. Trai seeks to repair this by using making sure strict compliance with the new rules of the enterprise.
Five MSOs in West Bengal Slapped With Directions from Trai
The five MSOs directed via Trai to stick to the guidelines consist of Multi Reach Media, Digicablecomm Services, GTPL Kolkata Cable & Broadband Pariseva, Barasat Cable TV Network, and Bhorer Alo Cable & Broadband to comply with the new regulatory framework. The regulator has also asked those MSOs to document compliance within 5 days. The regulator stated that once it acquired a compliance file from the representatives of those MSOs in an assembly inside the regional office of Trai in Kolkata, it determined many inconsistencies and problems within the stated reports and the operators’ websites.
Trai even talked about the information about the troubles, which is determined. For instance, in Multi Reach Media, the operator isn’t presenting a ‘subscriber corner’ on its website. Trai additionally mentioned that the call center of the operator does not guide IVRS. Some different problems which Trai stated protected no client care programming carrier and missing STB schemes on internet site. The MSO changed into also observed to be forcefully supplying a bouquet of free-to-air (FTA) channels to the subscribers without a preference of opting out.
Major Issues: No Support for IVRS, Missing Subscriber Corner on Website
Trai determined similar problems with Digicablecomm Services as the MSO was determined not to impart a subscriber corner on its website. The provider’s decision-center also did not assist IVRS. The purchaser care programming was also lacking, and subscribers could no longer choose any channel of their choice in BST.
GTPL Kolkata Cable & Broadband Pariseva have also lacked a subscriber nook facility on their internet site, and their call center also did not assist IVRS. The operator additionally hadn’t published STB schemes on its website. In Barasat Cable TV Network, the Trai observed issues with toll-unfastened patron care wide variety going unanswered, no subscriber nook facility, and no IVRS aid in the name center. Bhorer Alo Cable & Broadband was determined to be having the same problems of missing STB schemes on the internet site, no subscriber nook, and lacking IVRS aid in the name center.
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