Customer Service

To higher extract the fee of client conversations, many businesses are infusing Speech Analytics, Machine Learning, and Natural Language Processing...

Companies massive and small realize the secret is consistency. Customers count on the same treatment regardless of wherein they pass....

“I’d say in reality like to paintings tougher to get the identical give up results,” stated no one ever. We...

We live in the age of the consumer. Customers have greater get entry to records about products and services than...

Pissed off client, and a note in conjunction with a speedometer icon seem on my laptop display screen: Speaking slowly...

It’s tough to assume a time when humans survived without Google and Amazon delivering facts and merchandise immediately because the...

Airlines aren’t renowned for their after-income service — the Internet is replete with tales of woe — however, a current...

New initiatives — call them co-opetition, frenemy agreements, or partnerships — bring stores collectively, brands, and online marketplaces to create...

State regulators got an earful Tuesday night from purchasers who vented their frustration and anger with Central Maine Power Co....

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